Money we return comes back as game credits, added to your GoodRec balance automatically. You'll see your balance under Settings → My Account, and credits are applied at checkout on your next booking.
Credits never expire.
They're in the currency you paid in, and work in any city that uses that currency.
Credits can't be cashed out.
Can I get a card refund instead? Yes, when we cancel your game. Message us and we'll send a card refund to your original payment method. It takes 5 to 10 business days to show on your statement. When you leave a game yourself, you get game credits, not a card refund.
Don't see your credits? Check your balance under Settings → My Account first. Still missing? Message us with the facility and date. We can usually resolve payment issues faster than going through your bank.
Full details: our Refund Policy.