If we cancel your game, you get the full amount back in game credits automatically. You don't need to ask. Prefer a card refund? Message us. It takes 5 to 10 business days to show on your statement.
If we change your game, like a new time, facility, or field or court, or combining it with another game, we'll message you with the details. Still good to play? You don't need to do anything. If it no longer works, leave the game in the app up to 30 minutes before it starts and get the full amount back in game credits.
Rain, snow or heat? We play rain or shine. If the weather makes it unsafe, we cancel and you get game credits automatically.
Why games get canceled: not enough players signed up, the weather makes it unsafe to play, or there's a problem at the facility.
Not sure if your game is on? Unless we've told you otherwise, plan on your game going ahead. Any change shows on the game page, in Chat With Players and by email.
Full details: our Refund Policy.