General
Finding your game, what to expect, and what to do if something goes wrong.
10 articles
- How do I report a problem with a game or a player?At the facility, message us right away so we can help on the spot. After the game, tell us the same day.
- What should I know before my game?Check your game page for the arrival time, location and level. Everyone who plays must be 18 or over.
- How do I find games near me?Set the app to your city, then pick a sport.
- How do I cancel my spot or switch games?Tap Leave game in the app. Leave at least 24 hours before the game starts to get the full amount back in game credits.
- What happens if my game is canceled or changed?If we cancel, for weather or any other reason, you get the full amount back in game credits automatically. If we change your game and it no longer works, leave…
- How do refunds and credits work?Money we return comes back as game credits on your GoodRec balance, added automatically. Credits never expire.
- Did my booking go through?Your spot is confirmed when the game shows under My Bookings and you get a confirmation email.
- The game I want is full. Can I still get in?Join the waitlist. When a spot opens, everyone on it is notified at the same time and the first person to book gets it.
- How do I use a promo code?Add it at checkout under Add promo code. You can use one code per booking.
- Can I bring a friend?Yes. Tap Add a friend when you book and pay for their spot. They don't need the app.