At the facility and something's wrong? Message us right away with the facility and time. We can often sort it out while you're still there, whether the facility has no record of the game, a gate is locked or the lights are off. Never pay the facility to play a GoodRec game: games are paid in the app only.
No Host? Check Chat With Players on the game page or message us first. If the field or court is available and the group can safely organize the game, you can still play: split teams by counting off, using white and black tops if you have them.
After the game, tell us the same day if it didn't run as listed or something went wrong. Include the facility, date and time, and a couple of lines on what happened. Photos, videos and other evidence help.
Reporting a player: open their profile or your chat with them, tap the shield icon at the top, then Report. Share as much detail as you can. If you'd like, you can also message us with what happened, and we'll look into it. We review every report. For privacy, we won't share what action we took.
If someone was hurt or threatened, get help first and call emergency services if needed. Then message us if you still need help from us.
Our rules: every player agrees to the Code of Conduct in our Terms and Conditions.