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The app isn't working. What can I do?

Update the app, check your connection and notifications, then sign in the same way you signed up.

  • Update the app from the App Store or Google Play, then close and reopen it.

  • Check your connection. Switch between Wi-Fi and mobile data.

  • Can't sign in? Use the same method you signed up with: Continue with Apple, Continue with Google or your email. Forgot your password? Tap Forgot Password? on the sign-in screen.

  • No notifications? Turn them on for GoodRec in your phone's settings.

  • Don't see your game? Check Profile → My Bookings.

Still stuck? Message us in the app, or email [email protected] if you can't open it. Tell us your phone model and what you see.

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